Accessibility

Last Updated: 03-07-2026

Our Commitment to Digital Inclusion

At Tenet Recovery, operated by Northside Global LLC, we believe that the path to wellness and recovery should be open to everyone. We are dedicated to ensuring that our digital experience, from researching our premium saunas and cold plunges to exploring the benefits of heat and cold therapy, is accessible, inclusive, and user-friendly for all individuals, including those with disabilities.

Northside Global LLC recognizes that digital accessibility is a fundamental right. We are committed to providing a website that is accessible to the widest possible audience, regardless of their physical or cognitive abilities.

Our Conformance Target

We are actively working to ensure that tenetrecovery.com conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines, developed by the World Wide Web Consortium (W3C), provide the global standard for making web content more accessible for people with visual, hearing, cognitive, and motor impairments.

Measures Taken for Accessibility

To ensure a high-performance and inclusive experience for all our customers, Northside Global LLC has implemented the following accessibility measures across our store:

  • Alternative Text (Alt-Text): We provide concise, descriptive alt-text for all product and lifestyle images, allowing screen reader users to understand the specifications and design of our recovery equipment.
  • Contrast & Readability: Our user interface maintains a minimum color contrast ratio of 4.5:1 for all body text to ensure optimal readability for users with low vision or color blindness.
  • Keyboard Navigation: All critical site functions, including product search, "Add to Cart" actions, and the checkout process, are fully navigable via keyboard without requiring a mouse.
  • Semantic Structure: We utilize a logical heading hierarchy (H1 through H6) and semantic HTML, enabling assistive technologies to interpret our site's layout and content effectively.
  • Responsive Zoom: Our website supports standard browser zoom capabilities up to 200% without loss of content or functionality, ensuring accessibility for visually impaired users.

Ongoing Efforts & Limitations

While we strive for a seamless experience, Northside Global LLC recognizes that digital accessibility is a continuous journey. We are currently performing regular audits to improve the following areas:

  • Third-Party Integration: We are collaborating with our third-party app providers to ensure that integrated tools (such as customer review widgets and chat support) meet our internal accessibility standards.
  • Multimedia Content: We are in the process of enhancing our product demonstrations by adding closed captions and full transcripts to all video content.

Feedback & Assistance

We welcome your feedback on the accessibility of Tenet Recovery. If you encounter any barriers, experience difficulty accessing any part of our site, or require assistance with a purchase, please contact our support team. We are committed to resolving any accessibility issues in a timely manner.

Contact our Recovery Support Team:

Tenet Recovery 

Operated by Northside Global LLC
Email: support@tenetrecovery.com
Phone: +1 (650) 457-6546

Address:
245 N Point St
4304
San Francisco, California 94133
United States

Response Commitment: We aim to respond to all accessibility-related inquiries and requests for assistance within two (2) business days.