Shipping Policy

Last Updated: 03-07-2026

At Tenet Recovery, operated by Northside Global LLC, we specialize in the delivery of professional-grade restoration tools. Because our products, including infrared saunas, cold plunges, and massage chairs, are precision-engineered and high-ticket items, our logistics process is more specialized than standard retail shipping to ensure your equipment arrives safely.

1. Shipping Costs & Delivery Timelines

Northside Global LLC is proud to support the wellness journey of our customers by offering 100% Free Shipping on all products within the continental United States.

  • Processing Time: Orders are typically processed and prepared for shipment within 1-3 business days.
  • Transit Time: Once the item leaves the warehouse, freight shipments typically arrive within 5-10 business days, depending on your location.

2. Freight (LTL) Delivery: What to Expect

Due to the size and weight of our equipment, we utilize specialized Less-Than-Truckload (LTL) freight carriers (such as R&L, Estes, or SAIA). Please review the following delivery terms carefully:

  • The Curbside Rule: All deliveries are "Curbside Only." The freight driver will lower the pallet to the curb or the end of your driveway.
  • Customer Responsibility: To ensure a smooth delivery, you must have 1-2 capable adults available to move the equipment from the curb into your home. For safety and liability reasons, the driver will not carry the item up stairs, through your front door, or into your residence.
  • Delivery Appointment: You will be contacted by the carrier to schedule a specific delivery window. A signature is required upon delivery; therefore, someone must be present to receive the shipment.

3. CRITICAL: Inspection & "The 24-Hour Rule"

Your signature on the delivery receipt is a legally binding document confirming that the item arrived in perfect condition. To protect your investment, Northside Global LLC requires the following inspection process:

Before You Sign the Receipt:

  1. Inspect the Packaging: Carefully check for crushed corners, punctures, or holes. Check the "Shock-Watch" indicators, if they have turned red, the item may have been mishandled.
  2. Note Any Damage: If you see any signs of wear or damage, you must write "Subject to Inspection - Possible Concealed Damage" on the delivery receipt before signing.
  3. Refusal: If the damage is severe (e.g., the unit is crushed or pierced), REFUSE the shipment entirely and contact us immediately.

The 24-Hour Rule:

You must unbox and inspect all components within 24 hours of delivery. Any hidden damage (such as a cracked heating element or motor issue) must be reported via photo to support@tenetrecovery.com within this 24-hour window to qualify for a manufacturer claim.

4. Returns & Cancellations

For more detailed information, please refer to our full Refund Policy.

  • Return Window: Return requests must be made within 30 days of delivery.
  • Restocking Fees: Returns are subject to a restocking fee of 15%-25%, depending on the manufacturer.
  • Return Freight: For non-defective returns, the customer is responsible for the full cost of return freight shipping.

5. Manufacturer Warranty

Northside Global LLC guarantees that we only sell authentic, authorized products. We uphold the full manufacturer's warranty for all equipment, covering structural and electronic components as specified in your provided owner's manual.

Contact Information

If you have questions regarding your shipment, tracking, or delivery requirements, please contact our logistics team:

Tenet Recovery 

Operated by Northside Global LLC
Email: support@tenetrecovery.com
Phone: +1 (650) 457-6546

Address:
245 N Point St
4304
San Francisco, California 94133
United States