Privacy Policy

Effective Date: 03-07-2026

This Privacy Policy describes how Tenet Recovery, operated by Northside Global LLC (“the Company,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit, use, or make a purchase or other transaction using our store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”).

Tenet Recovery is powered by Shopify, which enables us to provide these Services to you. By accessing or using any part of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall control with respect to the collection, processing, and disclosure of your personal information.

1. Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you or another person. We may collect the following categories of personal information depending on your interaction with the Services:

  • Contact Details: Your name, email address, phone number, billing address, and shipping address.
  • Financial Information: Credit card and debit card numbers, financial account information, payment confirmation, and other transaction details. (Note: This is processed through secure, encrypted payment gateways).
  • Account Information: Your username, password, security questions, preferences, and account settings.
  • Transaction Information: Details regarding the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
  • Communications: Any information included in communications with us, such as customer support inquiries or feedback.
  • Device & Usage Information: Information regarding your device, browser, network connection, IP address, and other unique identifiers. This includes how and when you interact with or navigate the Services.

2. Sources of Personal Information

Northside Global LLC collects personal information from the following sources:

  • Directly from you: When you create an account, place an order, communicate with our team, or provide information via forms.
  • Automatically through the Services: Via cookies, log files, and similar technologies when you visit our website.
  • Service Providers: From third-party vendors, we engage to enable certain technology or process data on our behalf.
  • Partners: From trusted business partners or other third-party sources.

3. How We Use Your Personal Information

Depending on your interaction with our store, we use your personal information for the following purposes:

  • Providing and Improving the Services: To perform our contract with you, process your payments, fulfill your orders, arrange for shipping (especially for large equipment), facilitate returns/exchanges, and manage your account. This includes tailoring the experience by recommending products based on your interests.
  • Marketing and Advertising: To send promotional communications via email, text, or mail, and to show you targeted online advertisements based on your activity on our site or other websites.
  • Security and Fraud Prevention: To authenticate your account, provide a secure shopping experience, and detect or investigate potentially fraudulent, illegal, or malicious activity.
  • Customer Communication: To provide responsive customer support and maintain a professional business relationship with you.
  • Legal Obligations: To comply with applicable laws, respond to valid legal processes (such as subpoenas or government requests), and enforce our terms and policies.

4. Disclosure of Personal Information

In certain circumstances, Northside Global LLC may disclose your personal information to third parties for legitimate purposes:

  • Service Providers: We share data with vendors who perform services on our behalf, including IT management, payment processing, data analytics, customer support, and specialized freight carriers for the delivery of our wellness equipment.
  • Marketing Partners: We use Shopify and other partners to support personalized advertising based on your online activity.
  • Consent-Based Disclosure: When you direct us to share information, such as providing your address to a shipping carrier to deliver your order.
  • Corporate Transactions: In the event of a merger, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity.
  • Legal Compliance: To protect the rights of the Company, our users, or others, or to comply with a legal obligation.

5. Relationship with Shopify

The Services are hosted by Shopify Inc. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the experience for you. Information you submit to the Services is shared with Shopify and may be transmitted to third parties located in countries other than where you reside.

To help grow our business, we use Shopify enhanced features that incorporate data from your interactions with our store and other merchants. In these instances, Shopify is responsible for the processing of your personal information. To learn more, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information at the Shopify Privacy Portal Link. 

6. Third-Party Websites and Links

Our Services may provide links to third-party platforms. We do not control and are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

7. Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

8. Security and Retention

While we strive to use commercially acceptable means to protect your personal information, no security measure is impenetrable. We recommend against using insecure channels to communicate sensitive information.

The duration for which we retain your personal information depends on whether we need it to maintain your account, fulfill legal obligations, resolve disputes, or enforce our policies.

9. Your Rights and Choices

Depending on your residency, you may have the following rights regarding your data:

  • Right to Access/Know: Request access to the personal information we hold about you.
  • Right to Delete: Request the deletion of your personal information.
  • Right to Correct: Request that we fix inaccurate information.
  • Right to Portability: Request a copy of your data in a portable format.
  • Right to Opt-Out: You may opt out of the "sale" or "sharing" of your data for targeted advertising. If you use a Global Privacy Control (GPC) signal, we will treat this as a request to opt out.

To exercise these rights, please contact us using the information provided below.

10. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

11. International Transfers

Please be aware that Northside Global LLC may transfer, store, and process your personal information outside of your country of residence. For transfers out of the EEA or UK, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. We will post the revised policy on this website and update the "Effective Date."

13. Contact Information

If you have questions about our privacy practices, wish to exercise your data rights, or have a complaint, please contact the legal entity operating this store:

Tenet Recovery 

Operated by Northside Global LLC
Email: support@tenetrecovery.com
Phone: +1 (650) 457-6546

Address:
245 N Point St
4304
San Francisco, California 94133
United States